The condition New-Excellent-Good-Fair each refers to the cosmetic appearance of the phone. We thoroughly test all phones to make sure all the phones we sell are working perfectly. Please keep in mind these are used phones unless stated as "New" and please be aware you are buying a used product. If you are unsure of the phones physical condition you can come into our store to view it.
New - This refers to brand new, never been used and in perfect condition
Excellent - This is the best condition you can reasonably expect for a used phone. The phone will be mostly free of any scratches or cosmetic defects.
Good - This condition will show some signs of wear but overall still a high quality phone. There may be small dents or scratches present but nothing major.
Fair - This condition indicates the phone is well used and shows significant signs of wear and tear. All the functions of the phone are working however cosmetically there are scratches and dents visible in multiple areas.
All orders are shipped out within 1-2 business days. Phones are shipped via Canada Post Express and most orders will arrive in approximately 3-4 business days depending on your location. A tracking number will be emailed to you once the item has shipped.
Once your order is received the phone will be packaged and the shipping receiver will be contacted. They usually pick up the next business day. Once it is shipped you will receive a tracking number via email.
No sorry all sales are final as we strive to sell only the best used phones and cannot resell a returned phone. If you are not sure about a purchase feel free to come in and view the phone in person prior to purchasing.