FAQS

 

 

Buying used phones from VanCell:

Why purchase from VanCell Used Phones?
13 years in business we offer a safe, secure way to buy or sell a phone without using sites like Craigslist or Kijiji
How do you grade the condition of the phones?
The condition New-Excellent-Good-Fair each refers to the cosmetic appearance of the phone. We thoroughly test all phones to make sure all the phones we sell are working perfectly. Please keep in mind these are used phones unless stated as "New" and please be aware you are buying a used product. If you are unsure of the phones physical condition you can come into our store to view it.

New - This refers to brand new, never been used and in perfect condition

Excellent - This is the best condition you can reasonably expect for a used phone. The phone will be mostly free of any scratches or cosmetic defects.

Good - This condition will show some signs of wear but overall still a high quality phone. There may be small dents or scratches present but nothing major. Fair - This condition indicates the phone is well used and shows significant signs of wear and tear. All the functions of the phone are working however cosmetically there are scratches and dents visible in multiple areas.
How can I purchase a phone?
We offer free shipping on all phone orders or you can view and pick-up locally at our Vancouver Store.
How much does shipping cost?
We offer free shipping on all phone purchases to anywhere in Canada
Which payment methods to you take online?
We accept PayPal, Visa, Mastercard and American Express.
Can I purchase or pick the phone up in the store instead of shipping?
Yes we can take payment in the store or you can pay online and pick the phone up in person
How long will delivery take?
All orders are shipped out within 1-2 business days. Phones are shipped via Canada Post Express and most orders will arrive in approximately 3-4 business days depending on your location. A tracking number will be emailed to you once the item has shipped.
What happens after I place an order?
Once your order is received the phone will be packaged and the shipping receiver will be contacted. They usually pick up the next business day. Once it is shipped you will receive a tracking number via email.
Do I receive an invoice for my order?
You will automatically receive an email after purchase confirming the details of the transaction
Can I return the phone?
No sorry all sales are final as we strive to sell only the best used phones and cannot resell a returned phone. If you are not sure about a purchase feel free to come in and view the phone in person prior to purchasing.
What is your warranty?
We offer a 90 day guarantee on our phones. We will repair or replace anything that is defective within 90 days of purchase.
Do you test the phones?
We buy all the phones pre tested from reputable companies and do our own inspection/test when we receive them to ensure there is no defects or issues and nothing was overlooked.
What comes with the phone?
All phones are shipped with a usb cord and wall charger. There is no box or headphones
What about blacklist or icloud?
We guarantee our phones are not blacklisted or iCloud locked. These are purchased from reliable sources not off the general public therefore we are able to trace back the history of the phone.
I purchased a phone but my Data is not working
You may need to manually enter the correct APN settings. Click this link APN Instructions, then select your phone and the carrier you are trying to use.
Will my phone work on Freedom Mobile?
You can check your phones compatibly on Freedom's website here - Check Freedom Compatibility
How secure is shopping online at VanCell Used Phones? Is my data protected?
All payments are processed via PayPal to ensure the highest level of security. Our website utilizes the latest security features available in the market today and is updated frequently
 

 

Have a question? Send us an email to sales@vancouverusedphones.ca or give us a call at 778-300-3409